Privacy Policy

DataSafe Applications Pty Ltd
ABN 34 637 480 481
  1. About this Privacy Policy
    1. DataSafe Applications Pty Ltd (DataSafeApps, we, our or us) respects rights to privacy and is committed to safeguarding the personal information of our customers, website visitors and other individuals whose information is collected or processed by us (you). By using our services or our website, you will be taken to agree to our collection, holding, use and disclosure of your personal information in accordance with this Privacy Policy.
    2. We operate under and comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles. This legislation governs how we collect, use, disclose, and handle your personal information. If we determine that additional privacy laws in other jurisdictions apply to how we handle your personal information, we will update this Privacy Policy to reflect these requirements and notify you of any material changes.
    3. In this Privacy Policy, "personal information" refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
  2. Personal information that we collect and hold
    1. We collect various types of personal information about you.
    2. When you use our services we collect basic identification and contact details such as your name, email address, mailing address, phone number, and electronic signature.
    3. If you grant permission, we may collect information about other individuals who will use our services, including their names and email addresses.
    4. When you purchase our services, we collect commercial information including payment details and transaction records. For account management, we store your login credentials and profile information.
    5. We maintain records of our interactions with you, including customer service inquiries, feedback, survey responses, and chat transcripts.
  3. How we collect and hold personal information
    1. DataSafeApps collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you.
    2. DataSafeApps will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. This includes when you create and use an account with us and when you use our services, including our electronic signing service DataSafe Sign.
    3. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. We may collect other information you provide while interacting with us.
    4. We may collect personal information from you directly or via your use of our website and services. We collect personal information which is necessary, or directly related to, our purposes or actions. In certain situations, the data collected by us or third-party providers via pixels, cookies, click re-directs and tag containers may constitute personal information. We also collect information on pages you may visit on our website. This information can be both user specific or collected in aggregate. We receive and store certain types of information, i.e. 'cookies', whenever you interact with our website and the email addresses of visitors that communicate with us via email. To ensure that we are providing materials of interest to you, we may monitor whether you opened a particular email or have clicked on the images or links in the email. To enhance usability and for website analysis, we collect information related to the way in which you use our website; in particular, whether you complete online forms or, if not, where you drop off as well as your movement around the page.
    5. We may receive personal information from third parties, such as when a customer of our DataSafe Sign service provides your personal information so that you can be contacted and electronically sign a document. We may combine information from different sources to provide and improve our services.
    6. The main consequences for you if all or some of the personal information is not collected by us are that we may not be able to provide services to you, or be able to provide them to the same standard.
  4. How we use personal information
    1. DataSafeApps may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
    2. To protect our users and services, we use personal information to prevent and investigate potential fraud and unauthorised access. We also use personal information to comply with our legal obligations and to protect our legal rights.
    3. For marketing purposes, we may use your information to personalise content and advertising, measure campaign effectiveness, and inform you about new features, products, and special events.
    4. DataSafeApps may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
  5. How we disclose personal information
    1. We may share your personal information with our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes outlined in this Privacy Policy. We only provide personal information to a third party when required for service delivery.
    2. We may also from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding, or in response to a law enforcement agency request.
    3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of DataSafeApps, www.datasafeapps.com.au, its customers or third parties.
    4. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
  6. Overseas disclosure
    1. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
    2. The countries in which recipients of personal information are likely to be located are: Australia, Germany, USA and India. However, they may also be located in other countries.
  7. Security of personal information
    1. DataSafeApps is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
    2. When personal information is no longer needed for the purpose for which it was collected, we take reasonable steps to destroy or permanently de-identify it, unless we are required by law to retain the information for a specified period. Our data retention and disposal procedures ensure secure destruction of electronic and physical records.
    3. We maintain internal policies and procedures to promptly identify, assess, and respond to data breaches. In the event of a data breach that may result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
    4. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
    5. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
  8. Accuracy and correction of personal information
    1. We take reasonable steps to make sure that the personal information that we collect, hold, use or disclose is accurate, complete and up-to-date.
    2. If you think your information is incorrect, incomplete or not current, you can request that we update the information by contacting our Privacy Officer, whose details are in section 13 of this Privacy Policy.
  9. Access to personal information
    1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you, or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact our Privacy Officer, whose details are in section 13 of this Privacy Policy.
    2. We reserve the right to refuse to provide you with information that we hold about you if we are authorised to do so under the Privacy Act.
  10. Sensitive information
    1. Sensitive information includes data about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health information, sexual orientation, and criminal record. We only collect sensitive information when it is reasonably necessary for our functions or activities, and either you have consented or we are required or authorised by law to do so.
    2. When we collect sensitive information, we use it only for the primary purpose for which it was collected or for a directly related secondary purpose that you would reasonably expect. This may include providing our services, verifying your identity, complying with legal obligations, or protecting the security of our systems and users.
    3. We will not use or disclose sensitive information for direct marketing without your consent.
    4. We do not disclose sensitive information to third parties except in the following circumstances: when you have expressly consented to the disclosure; when required or authorised by law; when necessary to prevent or lessen a serious and imminent threat to public health or safety; or when disclosure is required for law enforcement purposes.
    5. We retain sensitive information only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal requirements. When sensitive information is no longer needed, we securely destroy or de-identify it using industry-standard methods.
  11. Direct marketing
    1. When permitted by law, we may use your contact details to send you information about our products and services, or those of other organisations.
    2. You can opt out of marketing communications at any time, either for all communications or specific channels like email. To opt out, either contact our Privacy Officer or use the unsubscribe option included in our marketing emails.
    3. We will not share your personal information with other organisations for their marketing purposes without your consent.
  12. Website
    1. When you visit our website (www.datasafeapps.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, so that we can improve our service.
    2. Cookies and tracking technologies:
      1. We use cookies and similar tracking technologies on our website. Cookies are small text files placed on your computer by our web page server that help us identify you when you return to the site and store details about your site usage. These technologies are not malicious programs and do not damage your computer.
      2. We and our service providers use cookies and tracking technologies for several purposes, including: allocating unique numbers to your internet browser, customising our site for you, analysing website traffic and user behaviour, enhancing website security, serving relevant advertisements, and conducting statistical analysis to improve our services. When you view our advertisements on third-party websites, our advertising partners may use cookies and web beacons to collect information such as your server location, browser type, visit timing, and marketing performance metrics. If you access our site after viewing one of our advertisements, these partners may track how you use our site, including which pages you view and whether you complete any online applications.
      3. We may engage third-party service providers to analyse your website usage behaviour and conduct A/B testing to improve our site organisation and user experience. All users are tracked in our system for security purposes, as we take the security of your data seriously.
      4. While most web browsers automatically accept cookies, you can modify your browser settings to reject them. However, this may limit your ability to use all features of our website. By using our website, you consent to our use of cookies, pixels, click redirects, tag containers, and the data they may collect. In certain circumstances, data collected through these technologies may reasonably identify you and potentially constitute personal or sensitive information.
      5. We do not disclose personal information obtained from cookies to overseas companies.
      6. For further information about our use of tracking technologies or security measures, please contact our Privacy Officer.
    3. Website online application (Contact Us): When you send a completed online form, we retain the information contained in that application. We may use that information to provide other services that you may require. We may use third party service providers to analyse the way you fill out any online forms.
    4. Third party sites: Our website may from time to time have links to other websites not owned or controlled by us (Third Party Websites). These links are meant for your convenience only. Links to Third Party Websites does not mean that we sponsor, endorse or approve these websites. We are not responsible for the privacy practices of Third Party Websites. If you have accessed Third Party Websites through our website and if those third parties collect information about you, we may also collect or have access to that information as part of our arrangements with those third parties.
  13. Complaints about privacy
    1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to our Privacy Officer, whose contact details are:
      2. Address:
      Privacy Officer, PO Box 929, Oxenford, Queensland, 4210
      Email: [email protected]
    2. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
    3. If you we cannot resolve your complaint, you can contact the Office of the Australian Information Commissioner, whose contact details are:
      4. Office of the Australian Information Commissioner
      Post:
      GPO Box 5218 Sydney NSW 2001
      Telephone: 1300 363 992
      Website: www.oaic.gov.au
  14. Changes to Privacy Policy
    1. We may change this Privacy Policy at any time. Changes will be effective immediately upon our posting of the updated policy on our website or notice board. Please check back from time to time to review our Privacy Policy.
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