The DataSafeSign Refund Policy is determined by the DataSafeSign plan you have subscribed to.

There are only two plans:

• Individual – no refund required (Free subscription / Monthly Maintenance fee)
• Business – Monthly individual plan Refund Policy applies

How to Cancel, downgrade, or close a DataSafeSign account

• Log into your DataSafeSign account and go to the Home Page;
• select Dashboard; then
• select Plans and Pricing; then
• select the plan you require.

Under 30-day refunds

If you cancel your DataSafeSign Business account before the expiry date of the agreement, you may request a refund for the portion of the refund you have not used. You will need to contact Support to start this process. The link is in our website or in your settings menu. This is available as a one-time only refund to any person or entity. The under 30-day refund request policy applies only to Business plans.

Downgrading your DataSafeSign account

Your DataSafeSign Business account plan allows you to downgrade to an Individual plan. This is important. By down grading to an Individual Plan you will be able to keep your existing documents on file with easy access. If you choose to continue with this plan you will be charged a monthly account keeping fee (please check our Terms and Conditions) . You will be able to send documents from this account on a pay-as-you-use subscription.

You can only close your DataSafe Sign Business account if you are the Administrator of the account. You will be downgraded to an Individual account. The Individual account will allow you to keep your documents and avoid losing them. A monthly account keeping fee will be charged for this service. You will be able to send documents from this account on a pay-as-you-use subscription.

Important Information:
DataSafe-Sign account plans allow you to upgrade or downgrade at any time from the Administration area of your account. To close your DataSafe-Sign account, You must be the Account Administrator.

If you decide to Cancel your Business Plan, the following will occur:

• Access to the Business account will end immediately
• You will be automatically switched to an Individual Account
• Other Business team members will not be able to access their documents
• All documents held in the Business account will be transferred to the Individual account
• You can download all documents from the Individual account (including documents sent from team members)

*You can only cancel a subscription from the Individual plan.

If you choose to close your BusinessAccount you will lose access to the following features:

• Document filing (all documents will be saved in one area)
• Comments
• Reminders and Notifications
• Templates

You can retain the Individual subscription, by paying the individual monthly maintenance fee and your documents will be maintained.

If you choose to cancel your Individual subscription, you must download all your files within 30 days. After 30 days the Individual account will be closed permanently. All documents and your personal details will be deleted from our systems. It will not be possible to retrieve any of your documents as they will be deleted from our site automatically.

If you choose to Cancel your Individual subscription, you will be given the option to maintain the account by paying an account maintenance fee, before your documents are removed permanently.

Navigate to the Cancel Subscription button:

• Log into your DataSafe Sign account and go to the Home Page;
• select Dashboard; then
• select Plans and Pricing; then
• select Cancel Subscription.

If you choose to cancel your Individual subscription, you must download all your files within 30 days. After 30 days the Individual account will be closed permanently All documents and your personal details will be deleted from our systems. It will not be possible to retrieve any of your documents after the 30 day period as they will be deleted automatically.

IMPORTANT:
You will not have access to your business account after selecting a Individualaccount. You have 30 days to download your DataSafe-Sign documents before the Cancelation takes effect and all your documents and personal information are cleared from the platform.

Important Note:
When downgrading an account, your account will be charged an account keeping fee at the end of each month. If you choose not to accept the account keeping fee, then your documents will be deleted, after a 30-day cooling off period.
The Individual version of DataSafe-Sign does not include some features you were using in your Business account; however, you can still send documents on a pay-as-you-use subscription basis by simply renewing the monthly account maintenance fee. Once cancelled, no further action will be required by you.