Refund and Cancellation Policy
DataSafe Solutions Holding Pty Ltd, Trading as DataSafe-Sign.
ABN: 14 665 949 995
- Overview
- This Refund and Cancellation policy outlines the terms under which customers may cancel their subscription or account with DataSafe-Sign (“we”, “us”, “our”).
- By subscribing to and using our Software as a Service (“Service”), you agree to this policy.
- Subscriptions and Billing Cycles
- Subscriptions are billed in advance monthly.
- Each billing cycle begins on the date of subscription activation or renewal.
- All charges are made in Australian dollars (AUD) and include Goods and Services Tax (GST), where applicable.
- Account cancellation or downgrade by customer
3.1 You may cancel or down grade your subscription at any time by:
- 3.1.1 Logging into your account and selecting the cancellation option; or
- 3.1.2 Contacting our support team at [support email].
3.2 Effective date;
- 3.2.1 Cancellation or downgrade takes effect at the end of your current billing cycle.
- 3.2.2 You will continue to have access to the Service until the end of that billing cycle
- Cancellation by us
4.1 We may suspend or cancel your subscription if:
- 4.1.1 You breach our Terms of Service;
- 4.1.2 Payment is not received within 30 days of the due date; or
- 4.1.3 We discontinue the Service (in which case reasonable notice will be provided).
4.2 In such cases, we will make reasonable efforts to notify you in advance by email.
- Eligibility for Refunds
- Refunds are available for monthly subscriptions if requested within 7 days of the initial payment. No refunds will be provided for partial months or after this period.
- Refunds are not available for services where data has been deleted or where access has been revoked due to violation of our Terms of Service.
- No partial refunds are provided for unused portions of the billing cycle.
- How to Request a Refund
- To request a refund, contact our Customer Support team at [email protected] within 7 days of payment, including your purchase details and reason for the request.
- Refund Process
- We will review your request within 3 business days.
- If approved, refunds will be processed to your original payment method within 5 business days.
- Data Return Policy
- Customers can download or transfer all their stored data at any time through their account portal.
- Refund, cancellation and downgrade requests do not include the return or transfer of stored data.
- Upon cancellation or non-renewal of subscription, your account will remain accessible in a read-only state for 30 days to allow data export.
- After this period, your data may be permanently deleted from our systems without further notice, except where retention is required by law.
- We recommend exporting all necessary data before cancellation.
- Changes to this policy
- We reserve the right to update or make changes to this policy at any time.
- Changes will be posted to our website and communicated via email to the address nominated on your account.
- Changes will take effect immediately on posting. Please review these periodically.
- Australian Consumer Law
- Nothing in this policy limits your rights under the Australian Consumer Law (ACL).
- You are entitled to a remedy if the Service fails to meet consumer guarantees, such as being provided with reasonable care and skill or matching its description.
- Contact Us
- For cancellation requests or questions about this policy, please contact:
-
DataSafe-Sign
Address:
PO Box 929, Oxenford, Queensland, 4210
ABN:
14 665 949 995
